Privacy policy

This Privacy Policy describes how Mufeed Traders Pty Ltd T/A FG Perfumes (“FG Perfumes”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase through our online store, powered by Shopify.

1. Personal Information We Collect

We may collect the following categories of personal information:

Contact details: name, email address, phone number, billing/shipping addresses
Payment details: We do not collect, view, or store your card details at any point. All payments are securely processed by PayFast, a trusted and leading South African payment gateway. PayFast handles your payment information directly using advanced encryption and security protocols.
Account details: login credentials, preferences, and settings
Transaction details: items viewed, added to cart, purchased, or returned
Device and usage data: browser, IP address, device identifiers, cookies, and interactions with our Services
Communications: information you provide when contacting our customer support team

2. How We Collect Information

Directly from you: when you create an account, make a purchase, or contact us
Automatically: through cookies, analytics, and browsing activity on our website
From service providers, such as couriers, payment processors, and marketing partners
From Shopify: as the platform that hosts and powers our store

3. How We Use Your Information

We use personal information to:

Process and deliver orders
Provide customer service and communicate with you
Improve and personalise your shopping experience
Send marketing and promotional offers (with your consent; you may opt out anytime)
Detect and prevent fraud or misuse
Comply with applicable laws and regulations

4. How We Share Your Information

We may share information with:

Shopify, which powers our store and provides hosting, analytics, and checkout
Service providers: couriers, payment gateways, IT, and marketing support partners
Legal authorities: if required by law, regulation, or court order
Business transfers: in the event of a merger, sale, or reorganisation

We do not sell your personal information.

5. Cookies & Tracking

We use cookies, pixels, and similar technologies to:

Enable shopping cart and checkout functionality
Analyse site traffic and performance (e.g., Google Analytics)
Provide targeted advertising (e.g., Facebook Pixel)

You can control cookies through your browser settings.

6. Your Rights

In accordance with POPIA (South Africa) and other applicable laws, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications
Withdraw consent at any time

Requests can be made via info@fgperfumes.co.za. We may require proof of identity to process your request.

7. Data Security & Retention

We take reasonable measures to protect your data. No system is 100% secure, but we work with trusted providers (including Shopify) to safeguard your information.
We retain personal information only as long as necessary for the purposes described above or as required by law.

8. International Transfers

Your information may be transferred outside South Africa (e.g., to Shopify servers in other countries). Where this occurs, we ensure adequate safeguards are in place.

9. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect data from minors.

10. Updates

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Effective Date”.

11. Contact Us

For questions, complaints, or to exercise your rights, please contact us:

Mufeed Traders Pty Ltd T/A FG Perfumes
📧 Email: info@fgperfumes.co.za
+27 65 555 9856
📍 Address: 81 Chichester Rd, Cape Town, Western Cape, 7708, South Africa

Effective Date: 13th November, 2025